Novell, Inc. (Nasdaq: NOVL) delivers the best engineered, most interoperable Linux platform and a portfolio of integrated IT management software that helps customers around the world reduce cost, complexity and risk. With our infrastructure software and ecosystem of partnerships, Novell harmoniously integrates mixed IT environments, allowing people and technology to work as one.
For more information, visit www.novell.com and http://www.novell.com/company/

Purpose/Job Summary:
Provide technical support for Novell's customers using Novell products.

Location: Prague, Czech republic (generous relocation package offered)

Duties and Responsibilities:
Troubleshoot and resolve technical support issues.
Document solutions to known issues.
Advocate customer requests and offer innovative ideas to improve product quality.
Develop a working knowledge of applicable technical support debugging tools.
Build and enhance relationships of trust with the Novell Technical Services(NTS) Worldwide Support organization and other organizations within Novell upon whom NTS is dependent.

Minimum Qualifications:
Degree in Information Systems, Computer Science, Electrical Engineering, or similar technical field or equivalent experience required.

Required Skills:
Software troubleshooting skills
Customer service skills
Written and verbal communication skills in English and German or English and French or English and Spanish
Ability to analyze technical issues.
Ability to prioritize tasks and manage time efficiently
Ability and willingness to learn new technologies, expand knowledge and solidify expertise in the the Information Technologies field.

Preferred Qualifications:
Some experience with Novell products eDirectory, GroupWise, NetWare, OES, ZENWorks
Experience with Linux SuSE, RedHat, etc.
Background in administering and troubleshooting Linux
Technical certifications LPI, CNE, CLP, CLE, NCE

Disclaimer:  This job description is intended to describe the majority of duties, skills and abilities necessary to meet the requirements of this position. This description is not intended to be an exhaustive list of all requirements and is subject to change at any time.

Disclaimer:  This job description is for informational purposes, to describe the primary duties, skills and abilities necessary to meet the requirements of this position. This description is not intended to be an exhaustive list of all requirements or essential functions; it is subject to change at any time.

Novell is an equal opportunity employer and an advocate for workforce diversity.

If interested, please send your CV to the following e-mails:

Ulrike.Friedrich@novell.com, Galina.Georgieva@bulwork.com

In case you have some additional questions you can also call: +49 (0)911 - 740 53 382 or local contact: 0888 670 892