Tech Support Expert Tier 1

About us:

We are a global payment technology company with extensive growth plans for Europe, Asia and American markets. Listed in the London Stock Exchange, SafeCharge has been in the payments industry for more than a decade providing technology-based innovative payment solutions to a broad range of blue chip clients. Our offices are spread across EMEA and recently established our APAC and North American operations.

About the position:

SafeCharge is expanding and we are looking for a tech support agent to join our international team. To fit in this role, you should be willing to work the following shift 12:00 21:00 PM (Mon-Fri).

Responsibilities:

  • Providing Tier 1 technical support services to clients by phone and email;
  • Alerting the NOC and production teams about technical complains and incidents effecting company's customers;
  • Responding to events and various technical problems in real time on daily basis;
  • Tracking the events until problems are resolved, contacting the relevant factors in the organization when needed.

Requirements:

  • Experience in technical customer support or 24/7 NOC in high-tech industry. Experience in the online payment industry will be considered an advantage;
  • Experience working with international clients;
  • Technical background - analyzing and producing reports, basic programming or web development skills, internet experience, communication protocols (client-server, server-to-server, etc.) IP, HTTP, etc.;
  • Ability to analyze problems quickly and find suitable solutions based on available resources;
  • Ability to speak and write succinctly about complex technical issues;
  • Fast learner, multi-tasker, tech-oriented;
  • Fluent English - written and oral. Ability to converse fluently, write/answer emails in English. (Other languages - an advantage);
  • Team player.

We offer:

  • A challenging job in a fast-developing, international internet company;
  • Healthy and friendly work environment where you can thrive and develop your skills;
  • Possibilities for career advancement;
  • Outstanding remuneration package and complimentary social benefits.
Apply

Please send your resume in English.