1st Line of Support with French for exclusive Brand
We are sorry but we can only accept candidates that already have Bulgarian FULL TIME work Permit or European Citizenship.
This is a fantastic opportunity for French speaker to join a Global Enterprise Customer Service assistance company in Sofia Bulgaria.
Sofia is the capital city of Bulgaria, Bulgaria is the country that is now in highest possible stages of growth so there is loads of exciting things happening there now. Sofia is famous for astonishing number of different music festivals and absolutely fabulous but way different type of architecture then you could see anywhere in western Europe.
Excellent opportunity, to join global organisation with more than 100,000 plus employees worldwide. They are present in more than 5 continents ,41 countries, covering 42 different European languages. Covering automotive, banking, consumer electronics, healthcare, Insurance, and technology to name a few.
* • Providing 1st line of the support to customers in French via phone or email or ticket system in French.
* • Validate customer service entitlements.
* • Provide Hardware and Software Telephone support with a goal to meet set targets consistently.
* • Assume responsibility and ownership for all relevant customer queries.
* • Escalate calls that cannot be resolved locally, as appropriate.
* • Positively manage internal relationships.
* • Contribute positively towards the achievement of performance targets in all aspects of the teams’ activities.
* • Use and improve Knowledge Bases through feedback.
* • Ensure through team work that all Service Level Agreements (SLAs) are met consistently.