Knauf Insulation EOOD
5 - 10 служителя Apply
Customer Service Representative

Customer Service Representative

Sofia full-time

About us

Knauf Insulation is the global leader in production and distribution of insulation solutions. With more than 40 years of experience in insulating industry Knauf Insulation represents one of the most respected names and one of the fastest-growing insulation manufacturers in the world.
We chalenge conventional thinking and create innovative insulation solutions that shape the way we live and build in the future, with care for the people who make them, the people who use them and the world we all depend on.


- Support the sales team to allow them to focus on revenue generating activities
- Daily communication and coordination with sales team, customers service team, logistics and planning team in the region in order to assure high service standards for all customers
- Provide general sales administration and support functions
- Interact with customers over phone and e-mail to insure customers requirements are met
- Maintaining customer information in the corporate system
- Create and execute orders and reports; maintain database to assist sales estimation process
- Undertake a range of administrative activities including all activities related to office administration, project assistance, simple accounting record, control expenditures, translations
- Purchasing and logistics/ warehouse assistance

Requirements and necessary skills

- High school degree is a minimum. University degree is preferred
- Relevant experience in multinational environment
- Excelent organizational and time management skills with ability to effectively manage priorities
- General knowledge of customer relationship management, sales and operations functions in multinational environment
- Ability to maintain strong working relationships with internal and external customers and stakeholders
- Strong verbal and writen communication skills
- Excelent interpersonal skills with ability to positively influence others
- Ability to accurately enter and manipulate data
- Ability to follow procedures and policies
- Strong computer knowledge, including MS Office applications
- Familiarity with databases and report development (SAP would be consideres as an advantage)
- Ability to effectively multi-task and handle consistent workflow
- Fluent in English (any regional language would be considered as an advantage)

We offer

We offer a great opportunity for professional development in a dynamic and friendly international working environment. If you are interested in the position and you are aligned with our company values
- Commitment
- Enterprenuership
- Partnership
- Menschlichkeit
please send your resume no later than May 26, 2019. All applications will be handled with absolute confidentiality.

Please, note that only shortlisted candidates will be contacted.
HRW 2019