TeleTech [previously known as Sofica-Group], is the fastest growing
BPO Company on the Bulgarian market. Our experience allows us to
provide services to leading local and global clients.
At TeleTech, we are proud of our team of young and talented multilingual speakers. Our employees join a global team of 40,000 who speak 49 languages in 80 countries. We provide learning and development opportunities that give them, a growth oriented culture, and a stimulating and positive work environment.
When you join our team, you are more than just an employee. You are a member of the TeleTech family. That's why we offer benefits and perks that support your quality of life, goals and future needs.
Here at TeleTech, we provide our employees with:
• Extensive training programs;
• Environment that stimulates achievement and excellent customer service;
• Competitive remuneration package;
• Access top notch business best practices;
• Work in a challenging and pleasant business environment;
So join our team of upbeat professionals and support some of the most successful organizations on the planet! It is people just like YOU that make Teletech a great place to work at.
Your main responsibilities will be related with:
• Answer incoming calls in accordance with established call handling procedures;
• Research answer questions and resolve concerns for a complete customer’s satisfaction experience;
• Recognize cross sell or up-sell opportunities that would benefit the customer;
• Verify the request details with the customer.
Do you have the following?
• Fluency in English;
• Very good level of German or Italian;
• Excellent computer literacy;
• Experience in the travel industry, sales or a contact center environment will be considered as an advantage;
• Excellent communication and assertive skills;
• Ability to be confident and engaging when dealing with potential and existing clients;
• Target driven and fully focused on delivering results;
• Attention to details.
Then be part of our global team of more than 40,000 employees in over 18 countries worldwide!
Click on Apply button to let us know about you.