Description
Expired job posting.
Service Delivery Manager
A leading in itsТ area of expertise company is expanding itsТ activities related to B2B e-Invoicing networking. In itsТ office, located in Sofia, the company is looking for a few new team members to facilitate team expansion.
We are looking for talented, highly motivated team players to join our team.

MAIN RESPONSIBILITIES:

Х Responsible for portfolio of clients, managing Buyer relationships at an operational level;
Х Serving as SME / Client's service delivery expert, ensuring delivery to contract KPIsТ and SLAs.
Х Work closely with clientТs commercial manager to explore new business opportunities
Х Manage clientsТ escalations Severity 2 and Severity 3 client incidents
Х Input into continuous improvements of the service delivered to the specific account;
Х Project manage client specific process changes;
Х Facilitate the client facing and internal documentation.

YOUR PROFILE:

Essential

Х Fluency in English both written and oral;
Х Fluency in a second main European language, considered as advantage;
Х Account / project management skills and experience;
Х Working in a customer service/relations department;
Х Ideally customer focused.

Desirable

Х Broad understanding of P2P;
Х Exposure to a SAAS or a Software company;
Х Business acumen.

PERSONAL ATTRIBUTES:

Х Customer/service focused;
Х Results orientated;
Х Creative with pro-active approach;
Х Motivated and resilient, able to work under pressure;
Х Confident, able to relate to client staff at senior and junior level
Х Excellent communication and prioritization skills, highly organized

THE COMPANY OFFERS:

Х Opportunity to work and develop in a fast-paced environment;
Х Competitive salary, social benefits and career progression paths;
Х In-house mentoring and coaching programs
Х Professional in and ex-eternal trainings

If you feel comfortable with the above mentioned requirements and want to become part of our company, please send us the following documents: an up to date CV in English, recommendation letter, references where available.

Please rest assured that all documents will be treated in strict confidentiality.

Only short-listed candidates will be contacted.