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Ъпскил ЕООД
Обявата е изтекла.
Incident Tech Support with German (flexible shifts)
Our Client is a leader in digital services operating in more than 70 countries. The company is European leader in Big Data, Cybersecurity, Digital Workplace and provide Cloud services, Infrastructure & Data Management, Business & Platform solutions, as well as transactional services through Worldline, and the European leader in the payment industry.

In order to improve and expand the services situated in Sofia, we are looking for Incident Tech Support Specialists with German to step into the mentioned role.

What you will do?

• Ensure all the various process components are executed through the many different organizations that are involved in Incident Management (managing critical incidents end-to-end)
• Customer Relationship Management - support the proactive analysis of customers and/or internal businesses/end users' business, organization, and information systems' needs
• Participate, assist and lead escalations with support teams around the globe as well as making sure of management involvement as needed
• Infrastructure and network monitoring
• Control of the internal and external service processes in case of failure
• Identification of appropriate problem-resolution procedures using specific customers' information
• Single Point of Contact and Case Owner during execution and monitoring of contractual Service Level Agreements

You need to have:

• Fluent English and German – level B2 or above
• Strong overall IT Knowledge and computer literacy
• Excellent communications skills
• Strong Analytical skills and process understanding
• Customer focus attitude
• Sense of responsibility

What are the benefits?

• Globally recognized training and certification programs (Information Technology Infrastructure Library, Linux servers, Cisco Certified Network Associate certification, etc)
• VoIP technologies knowledge
• Flexible working schedule
• Excellent remuneration package
• Opportunity to work in a team with young, enthusiastic and highly motivated people

If you meet the above mentioned criteria, don’t hesitate to apply!
We welcome the opportunity to learn more about you!

Please send your CV in English via Apply button.
Please note that only short-listed candidates will be contacted.

License No.1740 valid through 25.06.2019. We will treat your application with full confidentiality!