Our client is a global online provider of foreign exchange (forex)
trading and related services to retail and institutional customers
worldwide, providing services through its own online trading
platforms and affiliates. The company has offices in Plano, San
Francisco, London, Paris, Berlin, Milan, Hong Kong, Sydney, Athens,
Tokyo, affiliate offices in Toronto, Tel-Aviv, Santiago, Beirut and
has a rapidly growing back-office operations department in
We are seeking career-oriented, entry-level candidates ready to start a career in financial services. The top two reasons candidates apply to work within the currency (Forex) market are Growth and Opportunity.
Position: Financial Services Representative (Chinese Speaker)
The Financial Services role is a great way to begin your career. Representatives get a chance to speak to clients and work with colleagues from all over the world. High performing employees within the Financial Services Representative team have historically been promoted into a wide range of positions including management, sales, trading education, private client services, marketing, training, and even traveled to some of our worldwide offices!
Description of the ideal Candidate:
Career minded and interested in long term career growth
Responsibilities include, (but are not limited to):
Provide clients with best-in-class service on phone, chats, and email
Intelligently discuss the financial markets and the factors that move them in an articulate manner
Go beyond “customer service.” Skillfully probe for, listen, and understand client needs to provide resources and solutions to improve clients’ trading experience and results
Mediate difficult situations, conversations and customers with composure and resolve
Consistently take initiative to learn about the markets, FX industry and new company's platforms and products.
Be a team player and proactively collaborate with the Financial Services Team to manage time, resources, volume, and customer feedback
Consistently achieve departmental set metrics.
Act upon constructive criticism to improve on-desk client conversations and to build on personal and department-wide performance figures.
Must be fully fluent in English and Chinese for both written and verbal
Must be willing to work all shifts on a rotational basis – Day and Evening
Must have strong communication verbal and written
Possess a strong foundation of knowledge within Global Financial Markets specifically in technical analysis/fundamental analysis and money management
The ability to effectively manage and prioritize multiple responsibilities in a fast-paced and dynamic business environment
Ability to navigate basic and advanced mathematical examples with proficiency and accuracy
Strong computer literacy skills Microsoft Office (Word/Excel) and Adobe Acrobat
A summary of the working conditions:
Opportunity to further develop your skills and potential and grow in a dynamic multinational company
Competitive remuneration package
Team building events
Working Hours: 40 Hours/per week M-F 12-9pm
If you are interested, please send your CV in English.
All applications will be treated in strict confidentiality. Only short-listed candidates will be contacted for an interview. IC Recruiting Ltd. Recruitment license from National Agency of Employment No 1334/- exp. 01.08.2016