Astrea Human Resources was found in 2007 with one principal mission
– to be different. We transformed this vision into a key driver of
our efforts to be always available when our clients or partners
need us to advise and guide them in taking important decisions.
We started with one office in Sofia and in a couple of years of professionalism we managed to grow in Veliko Tarnovo and Burgas. Our partners are increasing continuously and their satisfaction is the best business card for us.
For one of our clients – one of the largest companies in the BPO sector – we are looking for Solutions Specialist with German or Polish or Swedish or Czech.
To succeed you need to be customer focused, passionate, and be a self-starter who is not afraid to be creative and take risks.
Essential Duties and Responsibilities:
* Follow up customer requests and make sure that no customer is left without care, appropriate answers and with the best solutions for their needs;
* Analyze customer needs and present value-added solution. Inspire and excite customers about how our solutions can impact their lives;
* Providing support via phone and through email, chat, and social media platforms. Offering products, services, upgrades, special deals and free gifts.
* Excellent communication skills, both written and spoken German or Polish or Swedish or Czech;
* Good level of English;
* Ability to listen and come up with solutions to customers problems;
* Excellent people and communication skills;
* Patient, positive, friendly and focused;
* Must be a quick learner, self-starter and have the ability to work with minimal supervision in fast-paced environment. You will be part of a big team and it is important that you enjoy teamwork but that you are also able to work independently.
Our client’s offer:
* Competitive salary and benefits;
* Permanent full time job in a creative motivating environment;
* Great multicultural environment with friendly colleagues;
* Career development.
If you are interested, challenged and convinced that you would be an appropriate candidate, do not hesitate and send your detailed resume in English (Do not forget to point the ref. N r_SM_SP).
Only the shortlisted candidates will be contacted in a timely manner.
All the information is protected by the Commision for the Protection of Personal Data
(Astrea Recruitment. - reg No 1809)