Call center Quality Assurance Specialist
София
длъжност на пълно работно време
От 1000 до 1500 лв.

Call center Quality Assurance Specialist

София длъжност на пълно работно време От 1000 до 1500 лв.

За нас

PLUTUS LTD is a successful operation, whose Bulgarian office was first launched in 2016. We are building a dynamic, passionate, and caring team highly creative people. We are currently looking for skilled, money-driven and self-motivated individuals to join our team of professionals.

Отговорности

What will you do?

As this position is part of the Back-Office department, the job holder will be in charge of:

- Monitoring agents calls and reviewing e-mails for accuracy of information and call handling standards;
- Evaluates both verbal and written customer contacts with agents and participates in the design of all quality monitoring formats and quality standards;
- Ensuring that agents are delivering a high level of customer service;
- Verifies that agents are providing accurate solutions to customers.

Изисквания и необходими умения

Requirements:

- Fluent English – is a must (both verbal and written);
- Fast learner, highly organized, self-disciplined and responsible;
- Supportive, with strong communication skills and teamwork oriented;
- Multitasking skills and ability to work under pressure;
- Computer literacy in office programs (Word, Excel, Internet).

Ние Ви предлагаме


We are here to offer:

- Competitive remuneration package;
- Opportunity to be trained and learn from accomplished leaders;
- Young and friendly multinational working environment;
- Open-minded management team, promoting innovation, personal growth and development;
- Social incentives package;
- Regular team buildings and fully equipped kitchen area.
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