With over 30 years of industry-leading experience, Sitel Group’s 75,000 associates service over 400 clients – Fortune Global 500 companies as well as local businesses – through its network of more than 150 offices in 27 countries.
Communicate via chat and emails with existing customers in order to
find the right solutions for their mobile devices
Give information about the products
Transfer more difficult inquiries to a higher level if necessary
Gain information about what customers expect/want from the client and e.g. identifying customer satisfaction Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied Proactively propose improvements and feedback in processes and ways of working to Team Management / Operations Manager