SITEL
над 300 служителя Кандидатстване
Customer Service Agents with Romanian
София
длъжност на пълно работно време
От 1000 до 1500 лв.

Customer Service Agents with Romanian

София длъжност на пълно работно време От 1000 до 1500 лв.

За нас

Sitel Group is one of the largest customer experience companies in the world. The group is comprised of industry-leading firms providing business process outsourcing, digital CX, training and talent management, technology and innovation and consulting and analytics solutions. With subsidiaries such as Sitel, TSC, Learning Tribes, Sitel Insights, and Novagile, the group’s services are leveraged across geographies, verticals and all stages of the end-to-end customer journey, helping clients effectively harness the industry’s explosive digital transformation and consistently deliver outstanding customer experiences. With over 30 years of industry-leading experience, Sitel Group’s 75,000 associates service over 400 clients – Fortune Global 500 companies as well as local businesses – through its network of more than 150 offices in 27 countries.

Отговорности

Communicate via email, phone or chat with existing customers in order to solve their technical issues Give information and handle the inquiries on basics in a case closing manner Transfer more difficult inquiries to the next level of support if necessary Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied Proactively propose improvements and feedback in processes and ways of working to Team Management / Operations Manager Carry out customer request referrals and transfer in timely and correct manner by predefined rules Inform the management of any scope changes, or new support needs arisen

Изисквания и необходими умения

The candidate:Has good command of both spoken and written English Has good level of the following language: Romanian Have European union working permit or is a student in Bulgaria Has experience in a contact center or customer facing role is beneficial Is able to maintain composure when interacting with a diverse range of telephone callers who can become difficult or distressed Can adapt quickly to changes in products, process and technology Has proven track record of excellent attendance and time-keeping Has excellent MS Office Professional skills

Ние Ви предлагаме

We offer: Competitive remuneration scheme including monthly performance bonus Social package including additional healthcare insurance; gift vouchers; social team activities; To join a young and dynamic team in multinational environment Opportunities for long-term professional career Entitlement to company internal training and development accordingly global standards Friendly and accessible office location Open for part-time options
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