Astrea Human Resources was found in 2007 with one principal mission
– to be different.
We transformed this vision into a key driver of our efforts to be
always available when our clients or partners need us to advise and
guide them in taking important decisions.
Our partners are increasing continuously and their satisfaction is
the best business card for us.
For one of our clients – one of the largest companies in the BPO
sector – we are looking for Customer Success Consultant with
Swedish, Dutch, Estonian, Latvian, Lithuanian, Portuguese.
We are looking for collaborative, results orientation people who
enjoy working in a fast paced environment and have exceptional
problem solving skills.
Essential Duties and Responsibilities:
* Providing a positive customer service experience through the
fulfillment of order requests and other customer needs;
* Providing support via phone and through email, chat, and social
media platforms;
* Maintain a high level of professionalism, empathy, and business
acumen across multiple customers at one time
* Develop and maintain expert knowledge of products and
services;
* Follow up customer requests and make sure that no customer is
left without care and appropriate answers.
