Astrea Recruitment is a company in the Human Resources field. Our
goal is to find the most appropriate individuals for our business
No-one understands gaming better than games themselves. In our case, the level of experience with games matters less than your passion to help people all around the world have an outstanding gaming experience through a great customer service delivery. This is namely what one of our partnering companies – a multinational BPO leader – is looking for. Do not worry – they will take care of shaping you into a multilingual customer support gaming star!
Here’s how your normal working day would look like:
* Respond to customers inquiries in a prompt, professional and friendly manner.
* Provide information and troubleshoots to solve customer problem;
* Knowledge of games and an ability to deliver great customer support;
* Providing support via e-mails and chat sessions in a prompt, professional and friendly manner;
* Following client documented call flows, data entry requirements and complaint management processes.