Technementals Technologies (Bulgaria) EAD
50 - 300 служителя Кандидатстване
FX Sales Associate with French and English
длъжност на пълно работно време

FX Sales Associate with French and English

София длъжност на пълно работно време

За нас

Technementals Technologies (Bulgaria) EAD is a subsidiary of FXCM Group. The FXCM group of companies (collectively, the "FXCM Group") is a leading provider of online foreign exchange (forex) trading, CFD trading, spread betting and related services. Our mission is to inspire global traders with access to the world's largest and most liquid market. By offering the most innovative trading tools, hiring the best trading educators, and meeting strict financial standards to protect trader funds, we strive for the best online trading experience in the market.


Purpose of Role:

Develop your skills as an up-and-coming salesperson with a desire to excel at one of the world’s largest online FX brokers. This is a fantastic opportunity to work alongside our FX Brokers based in our Sofia based office.

What You Should Expect:
• To attain and in-depth knowledge of how the forex market works both from the perspective of a client but also from an insider’s perspective working at one of the world’s largest forex brokerages
• Self-manage outbound call campaigns in order to provide added value services to existing and new customers
• Go beyond "customer service." Skillfully probe for, listen, and understand client needs to provide resources and solutions to improve clients' trading experience and results
• Intelligently articulate financial and market-related concepts as well as FXCM products and services
• Mediate a variety of situations, conversations and customers with composure and professionalism
• Consistently take initiative to learn about the markets, FX industry and new FXCM platforms and products
• Be a team player and proactively collaborate with the sales and Financial Services Team to manage time, resources, volume, and customer feedback
• Consistently achieve departmental and individual metrics

Principal Duties & Responsibilities including but not limited to:
• Engage in warm sales calls with those that have already applied for an account but not funded it. Discuss funding options and the service levels available at FXCM
• Reach out to demo account users that have voluntarily provided their contact information and are expecting a call. Gauge their interest in FXCM and opening a live account. Use your taught sales abilities to intelligently bring them from demo trading to live trading. No Cold Calling
• Work proficiently with teammates around the globe handling passed online chats for customers within the United Kingdom looking to learn more about our services
• Articulate FXCM’s advantages with an in-depth familiarity of the product and common rebuttals or inquiries that clients may have
• Comfortably interact with FXCM clients and leads to direct them towards educational materials and trading setups for currencies, stock market indices and commodity markets
• Support clients and prospects via email and phone, identify sales prospects and interact with sales representatives to facilitate account openings
• Display an ability to upsell and cross-sell customers in a soft-sales, tactful manner
• Participate in various trading/education packages tailored towards our end clients and further your understanding of financial markets and how to trade them
• Become a residential expert on several specific topics, to be used as part of the value added services metrics, you will be in charge of a weekly webinar and asked to directly contribute to the content of our weekly seminar sessions

Изисквания и необходими умения

Critical Knowledge, Skills & Experience:
• Strong and demonstrable Sales or customer service experience (b2b / b2c / phones / face to face / door to door)
• Must have strong verbal and written communication skills in English and French
•Strong presentation skills
• Passion for FX markets including being able to understand/interpret and communicate in layman’s terms certain market jargon
• The ability to prepare market reports/reviews and trade ideas as per guidance from the trading analysts. Intermediate Microsoft Word/Excel
• The ability to identify sales opportunities and pass them on to the Sales team
• Ability to use Excel to run various statistical analysis
• Strong MS Office skills

Hours: 40 hours/week - Monday to Friday

If you are interested in this position, please send us your CV in English.

Only short-listed candidates will be contacted for an interview.

Ние Ви предлагаме

Benefits include:

• Additional Health Insurance
• Sports Cards
• Office location close to a metro station and a mall
• Dynamic and friendly work environment
• Opportunities for growth in the company
• Team outings and corporate events