Join a company where you can grow and develop in your career!
This award-winning customer service outsourcer employees 250,000 customer service agents in over 200 locations, across the world.
Representing over 650 of the worlds most recognisable brands, in technology, fashion, automotive and gaming. Offering customer support in 42 different European languages
We are looking for German speaking energetic, customer-oriented
professionals to join our global team.
You will interact daily with German speaking customers via e-mail .
• To handle PC/Console gaming issues by providing solutions to the gamer’s cases via email;
• To handle the communication with the gamers in a professional manner, taking ownership of their cases, and deliver an exceptional customer experience with every interaction;
• To provide accurate, valid and complete troubleshooting by following the right processes and using the right tools;
• To contribute positively towards the achievement of individual and team performance targets, Service Levels, and Customer Satisfaction Surveys;
• To develop a deep knowledge of our client’s products and process;
• To support the extended teams, new projects and the wider business as and when required;
• To show flexibility to work shifts as needed with an understanding for the demands of the business and our clients.