Astrea Recruitment was found in 2007 with one principal mission –
to be different. We transformed this vision into a key driver of
our efforts to be always available when our clients or partners
need us to advise and guide them in taking important decisions.
Our partners are increasing continuously and their satisfaction is the best business card for us.
For one of our clients – one of the world leaders in the outsourcing business – we are looking for Hotel Customer Service Agent with Portuguese, Spanish, French or German, Russian.
Essential Duties and Responsibilities:
* Responsible for handling inbound and outbound customer service queries and complaints, via phone, email and chat;
* Respond to inquiries concerning credit card transactions, products, services, fees, billing errors, payments and etc.;
* Confirms reservations, verifies credit, suggest activities;
* Identifying problems quickly and resolving them to provide the best possible outcome for the customer.