Astrea Recruitment is a company in the Human Resources field. Our
goal is to find the most appropriate individuals for our business
Our client is one of the world BPO leaders. With contact centers in more than 20 countries and over 60,000 employees all over the globe, the company brings nearly a century's worth of expertise delivering exemplary customer care solutions.
Currently they are looking to expand their team of young and awesome professionals.
* Providing a professional, efficient and accurate service to customers;
* Maintain complete and accurate records of all customer queries to ensure continuity of service for the customer;
* Regularly updating your own knowledge on company products, processes and procedures in order to provide the best accurate customer information;
* Achieving set targets for productivity and quality;
* Deal with complaints and escalations.