IT Help Desk Specialist

Strength. Care. Growth

Did you know that A1 Bulgaria is working on international projects as well?

Our wide portfolio has long past the telecom services, and we are now offering digital solutions to millions of corporate, public, and private customers.

State-of-the-art technology, the latest innovations, and extremely talented professionals in various areas help us deliver the best-in-class products, services, and customer experience.

​You’ll know A1 Bulgaria is the right place for you if you are driven by:

Opportunities to learn and build your career;
Meaningful work in a stable and fast-paced company;
Diversity of people, projects, and platforms;
A supportive, fun, and inspiring place to work.

Would you like to join us?

Your daily routine would include:

Provide first-level technical support for all IT systems and services to internal users
Provide remote desktop support to internal users
Administer user access and rights to internal and external systems and applications
Perform monitoring of systems and business processes, do initial analyses of the triggered alerts and escalate to the relevant support units the identified issues
Lead and coordinate incidents resolution in case of major or critical issues reported
Respond to queries in ticketing systems or via phone/mail or submit such to responsible units
Escalate to the next level of support incidents/requests that cannot be handled by 1st level support unit
Provide feedback to internal and external customers regarding the incidents that have occurred
Participate and support the auditing process of administration of access and rights to internal systems
Create and maintain systems and services documentation
Work on shift as per the shift plan

We’ll know you can make it if you have:

Experience in applications support and administration, Microsoft products, remote control
Experience with monitoring and reporting tools
Basic knowledge of Incident/Problem/Change/Deployment/Event management processes
Analytical, self-driven and communicative
Good troubleshooting abilities
Good time management skills – ability to achieve results within the time period specified
Good command of the English language – written and spoken

Our gratitude for the job done will be eternal, but we’ll also offer you:

Innovative technologies and platforms to “play” with;
Modern working environment for your comfort;
Friendly, ambitious, and motivated teammates to support each other;
Thousands of online and in-person learning opportunities to grow;
Challenging assignments and career development opportunities in multinational environment;
Attractive remuneration package;
Flexible working schedule and opportunity for home office
Numerous additional goodies, including, but not limited to free A1 services, discounts, health insurance and services, sports center, childcare, team and family events, etc.

Not sure yet? See us in action in our A1 Blog.