At the beginning of 2014 AIG opened a center of excellence in Sofia whose main focus is on supporting the operations of the European business units of the company, as well as optimizing and improving existing processes. We offer you a great opportunity to advance your professional career in a leading global insurance company.
Responsibilities:
•Providing assistance and emergency medical travel services to
customers, including pre-travel advice, cost containment,
identifying potential recovery opportunities, liaising with
customer’s, corporate clients, providers and creating and
delivering a communication strategy to meet our customers’ needs
and expectations.
•Making the appropriate arrangements for either emergency remote
medical treatment, or medical evacuation by either special aircraft
or by assisted commercial flight.
•Providing customer service support: policy cover, monitoring and
reporting on patient status, coordination of travel emergencies,
whilst ensuring all case handling is documented in the respective
systems.
•Proactively handling escalated calls and ensuring complaints are
resolved, where possible, and logged in accordance with business
policy.
•Performing independent reviews of policy benefits and approving
expenses for assistance cases based on interpretation of terms and
conditions of policies and within authority limits.
