Astrea Recruitment is a company in the Human Resources field. Our
goal is to find the most appropriate individuals for our business
Our client is pleased to be working with a phenomenal forward thinking business that is currently going through significant growth. The role is working within a busy professional telecoms based call centre, focusing on customer service to existing customers.
You must have strong communication skills, face to face and over the telephone, and have the ability to deal with pressurised situations calmly and efficiently. You must be confident and possess empowerment to make decisions to resolve any customer situation directly.
* Identifying and effectively resolving clients’ requests and problems;
* Explain process requirements and obtain required information;
* Answers in coming telephone calls, e-mails and chat sessions in a prompt, professional and friendly manner;
* Following client documented call flows, data entry requirements and complaint management processes.