SITEL
над 300 служителя Кандидатстване
Nordic Speaking Technical Support Specialist for Mobile Devices
Sofia
длъжност на пълно работно време
От 2000 до 3000 лв.

Nordic Speaking Technical Support Specialist for Mobile Devices

Sofia длъжност на пълно работно време От 2000 до 3000 лв.

За нас

Sitel Group is one of the largest customer experience companies in the world. With over 30 years of industry-leading experience, Sitel Group’s 75,000 associates service over 400 clients – Fortune Global 500 companies as well as local businesses – through its network of more than 150 offices in 27 countries.

Отговорности

Communicate via telephone and email with existing customers in order to solve their technical issues.
Give information and handle the inquiries on basics in a case closing manner.
Transfer more difficult inquiries to the next level of support if necessary.
Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied Proactively propose improvements and feedback in processes and ways of working to Team Management / Operations Manager.
Carry out customer request referrals and transfer in a timely and correct manner by predefined rules Inform the management of any scope changes, or new support needs to arise.

Изисквания и необходими умения

Native level knowledge of both written and oral Finnish or Swedish
Have European union working permit or is a student in Bulgaria
Very good command of English Experience on a similar or the same position is a plus
Excellent communication skills.
Good numerical and verbal reasoning skills
Good MS Office skills

Ние Ви предлагаме

Competitive remuneration scheme including monthly performance bonus.
Social package including additional healthcare insurance, gift vouchers, social team activities, sports cards discounts.
To join a young and dynamic team in a multinational environment.
Opportunities for long-term professional career Friendly and accessible office location.
Relocation package 8 hours working day on shifts; open for part-time options.
If you are interested, we will be glad to receive your application.
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