For our client - global Business Process Outsourcing (BPO) leader,
we are currently looking for a Operations Manager for the
office in Varna.
• Lead all day-to-day activities and ensure the team is well-supported to meet their KPIs.
• Ensure that both corporate and client KPIs are met.
• Provides clear and strong direction to the delivery teams to support and mentor them.
• Track team and individual performance - make on-time changes to help the team move smoothly towards its goals.
• Encourage and develop Team Leaders, make sure that they are supported fully.
• Always keep in mind that all key financial, operational and quality metrics are achieved within the deadline.
• At least 2 years on a management/ leadership role in a similar setting.
• Experience in BPO will be a big advantage.
• Fluent communication skills in English.
• A mature, positive approach towards customer-service and its management.
The company offers:
• Competitive remuneration scheme including quarterly performance bonus.
• Social package including: additional healthcare insurance; gift vouchers; ice-cream during summer time and fruits during winter; social team activities.
• Variety of discounts in leading brands for the employees.
• To join a young and dynamic team in multinational environment.
• Opportunities for long-term professional career.
• Entitlement to company internal training and development accordingly global standards.
• Friendly and accessible office location.
We thank all interested applicants, but we will only contact a short list of them! All applications are confidential. JobTiger is a Bulgarian online job board and licensed recruiting company (License No.2547, 08.06.2018).