Operations Manager based in Varna
Бургас, Варна, Добрич, Русе, Шумен
длъжност на пълно работно време

Operations Manager based in Varna

Бургас, Варна, Добрич, Русе, Шумен длъжност на пълно работно време

Описание на позицията

For our client - global Business Process Outsourcing (BPO) leader, we are currently looking for a Operations Manager for the office in Varna.

Role:

• Lead all day-to-day activities and ensure the team is well-supported to meet their KPIs.
• Ensure that both corporate and client KPIs are met.
• Provides clear and strong direction to the delivery teams to support and mentor them.
• Track team and individual performance - make on-time changes to help the team move smoothly towards its goals.
• Encourage and develop Team Leaders, make sure that they are supported fully.
• Always keep in mind that all key financial, operational and quality metrics are achieved within the deadline.

Requirements:

• At least 2 years on a management/ leadership role in a similar setting.
• Experience in BPO will be a big advantage.
• Fluent communication skills in English.
• A mature, positive approach towards customer-service and its management.


The company offers:

• Competitive remuneration scheme including quarterly performance bonus.
• Social package including: additional healthcare insurance; gift vouchers; ice-cream during summer time and fruits during winter; social team activities.
• Variety of discounts in leading brands for the employees.
• To join a young and dynamic team in multinational environment.
• Opportunities for long-term professional career.
• Entitlement to company internal training and development accordingly global standards.
• Friendly and accessible office location.

We thank all interested applicants, but we will only contact a short list of them! All applications are confidential. JobTiger is a Bulgarian online job board and licensed recruiting company (License No.2547, 08.06.2018).

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