Апойнт Партнърс
между 5 и 10 служителя Кандидатстване
Quality Control Specialist Call Center
София
длъжност на пълно работно време

Quality Control Specialist Call Center

София длъжност на пълно работно време

За нас

Guaranteed confidentiality of all applications. Only shortlisted candidates will be contacted.

A-point Partners has License № 2493 valid from 29.03.2018

Отговорности

Main responsibilities and duties:
· Perform day-to-day monitoring of conversations and reflected actions in internal software and monitor the performance of qualitative and quantitative indicators in the agents' work
· Controls direct phone contact with customers to verify information submitted by the Call center Agents
· Audit and Evaluate call quality using a detailed scorecard
· Keep and store training records for each training course
· Prepares weekly reports related to qualitative and quantitative indicators and provides feedback to the "Debt Collection Manager" by communicating them in advance with the Call center team leaders
· Holds weekly meetings with team leaders and managers on the quality of telephone conversations
· Works on company projects with international exposure
· Performs other current tasks that are assigned to him by the direct manager and are related to his activities
· Participates actively in the training programs run by the Company.

Изисквания и необходими умения

· Education - Bachelor’s in any Degree
· Excellent command of MS Office tools (especially MS Excel)
· Fluent in English is a MUST
· Willingness to travel abroad
· Experience in debt collection or debt purchasing company, or equivalent combination of professional experience will be considered as an advantage.

Skills & Competencies:
· Excellent communication skills
· Strong analytical, reporting and presentation skills
· Superior organization and prioritization skills
· Ability to delegate and monitor tasks to subordinates.

Ние Ви предлагаме

· A great opportunity to become part of our team of people with a high-level experience in the field
· Competitive salary and social benefits package – food vouchers, additional health insurance, additional paid days
·Team events and social activities
· Friendly, stimulating work environment that promotes teamwork, and the opportunity to progress personally and professionally
· You will undertake challenging and interesting projects
· Higher vocational qualification training.
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