Astrea Recruitment was found in 2007 with one principal mission –
to be different. We transformed this vision into a key driver of
our efforts to be always available when our clients or partners
need us to advise and guide them in taking important decisions.
Our partners are increasing continuously and their satisfaction is the best business card for us.
For one of our clients – one of the fastest growing BPO companies – we are looking for Reservations Quality Assurance with German, French, Swedish, Dutch, Italian, Turkish, Russian.
Essential Duties and Responsibilities:
* Analyzes and provides hands-on support for moderate to complex inquiries;
* Monitors and communicates trends and issues that may affect administration relationships;
* Provides timely response and resolution to provider issues;
* Provides on-call support as needed;
* Serves as a subject-matter expert for provider support to the Service Desk Community;
* Effectively communicates with customers, maintaining positive body language with confidence and patience.