Easy Consult has stood for quality and innovation on the Bulgarian
Human Resources solutions market with uncompromised recognition
In partnership with our client we are looking for an experienced and dynamic Workforce Management SpecialistShift Leader, taking ultimate responsibility for a high quality BPO company.
Essential functions and job duties:
- Models agent schedules sets and recommends appropriate schedule changes based on forecast changes.
- Creates schedules for contact center agents.
- Analyzes daily/weekly/monthly/quarterly/annual results for the call center.
- Communicates forecasts workload volume.
- Assist with shift changes in the system.