Workforce Manager with German
длъжност на пълно работно време
От 3000 до 4000 лв.

Workforce Manager with German

София длъжност на пълно работно време От 3000 до 4000 лв.

За нас

Easy Consult has stood for quality and innovation on the Bulgarian Human Resources solutions market with uncompromised recognition since 2004.

In partnership with our client we are looking for an experienced and dynamic Workforce Management SpecialistShift Leader, taking ultimate responsibility for a high quality BPO company.


Essential functions and job duties:

- Models agent schedules sets and recommends appropriate schedule changes based on forecast changes.

- Creates schedules for contact center agents.

- Analyzes daily/weekly/monthly/quarterly/annual results for the call center.

- Communicates forecasts workload volume.

- Assist with shift changes in the system.

Изисквания и необходими умения

What will make you successful:

- Fluency in German.

- Strong organizational, analytical, and communication skills.

- Analytical skills, solid mathematics and problem-solving background.

- Proficiency in Microsoft Excel, Word, Access, and Windows.

- Strong team building, decision-making, and people management skills.

Ние Ви предлагаме

Company offers:

- Competitive salary.

- Excellent social package.

- Friendly and professional work environment.

ЕNHANCE YOUR TALENT! If you think you match the requirements above and you are interested in this opportunity, please do not hesitate to send us your CV in English.

For more information: 0882 356 944

Only short-listed candidates will be contacted.

Easy Consult Company LTD - Recruitment Agency (license № 2339 from 30.08.2017)

Our services are free of charge for candidates.