C3i Europe EOOD
Russian Technical Support Representative

Russian Technical Support Representative

Sofia full-time

About us

C3i Solutions is a business process outsourcer specializing in global, high-touch consumer, patient and end user engagement. Our network of global contact centers provides unparalleled, 24/7, multi-lingual support to customers in over 175 countries. Since we had opened an office in Sofia in 2005, we are constantly attracting talented people and help them develop their potential.

To ensure the expansion of our Operations Center in Sofia, Bulgaria we are now looking to recruit Russian speaking TECHNICAL SUPPORT REPRESENTATIVES.


The TECHNICAL SUPPORT REPRESENTATIVE will help customers (sales force and office-based users) by providing resolution of technical and network problems with hardware and peripherals – laptops, tablets, printers, mobile phones, routers, in a friendly, professional manner over the phone and via email.
The main responsibilities of the role include, but are not limited to:
• resolving username and password problems
• diagnose and resolve technical hardware and software issues
• uninstalling, reinstalling software applications
• verifying proper hardware and software set up
• assisting with navigating around application menus
• troubleshooting email issues

Support will be provided in adherence to high company standards for quality, accuracy, thoroughness, timeliness and consistency in customer care.

Requirements and necessary skills

• Fluency in Russian and English
• Interest and/or experience in IT as an end-user
• Willingness to learn and obtain new skills and competencies
• Excellent interpersonal and communications skills
• Availability to work on shifts
• Ethics, Team work and Positive attitude
• High school diploma

We offer

• Opportunity to practice your foreign language skills
• Professional on-boarding and on-going trainings
• Real opportunities for career progression with leading US Company
• Competitive salary and performance bonuses
• Social benefits package
• Possibility to combine work and study
• Vibrant environment

Are you willing to build up your career with us? - We’ll be happy to receive your resume in English!

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** Only candidates selected for interview will be contacted.