Pontica Solutions
50 - 300 служителя Apply
Customer Service Representative with Russian
Sofia
full-time

Customer Service Representative with Russian

Sofia full-time

About us

Our client is a modern personalized digital wallet that brings a new alternative to meet the growing needs of today’s online businesses. The secure online payment system is available in more than 30 countries in Europe and lets customers receive, send, withdraw and exchange money instantly – all with one simple app.

Responsibilities

Develop and maintain relationships with customers over phone, chat and email.
Ensure clients receive the highest level of customer service.
Execute an organized, efficient and structured working process.
Meet predetermined targets and represent the company in a professional manner.

Requirements and necessary skills

High command of Russian language is a must.
Excellent computer literacy and proficient with MS Office applications.
Excellent interpersonal and communication skills.
Very good customer orientation.
Previous experience in a customer support role will be considered an advantage.

We offer

An attractive remuneration.
Exclusive discounts & offers.
Additional health insurance and other social benefits.
Constant and extensive performance improvement programs.
Great opportunities for career development.
Excellent business environment and a friendly atmosphere.
Open-minded management team promoting innovation, personal and professional development.
Work with an amazing and diverse team from around the globe.
Employee referral bonuses.
Fixed-working hours (10:00-19:00).
Permanent employment.
Employer: Pontica Solutions Ltd.