Луфтханза Техник София ООД
First Level SAP Operations Support
София
full-time

First Level SAP Operations Support

София full-time

About us

Lufthansa Technik is the world’s leading provider for maintenance, repair and overhaul (MRO) of aircraft components and engines with more than 50 years’ experience in helping the world’s leading airlines deliver top-quality products at competitive rates. Lufthansa Technik Sofia performs heavy maintenance checks on the Airbus A320 family and Boeing B737 including B737 Classic and B737 NG. The company is situated at Sofia airport and operates since October 2008.

Responsibilities

The role of the Frist Level SAP Operations Support includes the following main responsibilities:

• Provide first level support to business units for SAP ERP system
• Management of incident & service requests in a ticketing system
• SAP Identity Management (users and roles)
• Involvement in SAP business testing
• Escalation to central/second level support team
• Applications Monitoring/Reporting of various applications
• Involvement in End user Trainings, cross-functional projects and operations documentation management
• Work within a multicultural and international team

To be successful with the role you need to comply with the following requirements:

• University or college degree in Computer science or similar experience
• Experience with user support is preferred
• Excellent communication skills in English both written and verbal
• Very good analytical, problem-solving and cooperative skills
• Previous experience with SAP would be considered as strong advantage
• IT background and ticketing system experience will be considered as a plus
• Knowledge of ITIL v3 Foundation or certification is considered as a plus
• Service and customer oriented behavior;
• Strong Team player

We offer

The offer best suits you…
If you enjoy working in a fast paced, team focused and friendly environment with plenty of opportunities for personal development.

We are looking forward to receiving your resume in English (Ref. SAPS)!

We highly appreciate your interest in our company and we can guarantee that each application will be considered with strict attention and confidentiality. Only those selected for an interview will be contacted.

Accept the challenge to join us!

In connection with the current recruitment campaign for an employee for the announced position, your CV data and your contacts will be collected and recorded by Lufthansa Technik Sofia EOOD. Some of the information that you provide voluntarily is personal information and falls under the special protection regime under the Law on Personal Data Protection. We inform you and you agree that the personal data provided by you will be processed for the purposes of the current selection process as well as stored for realization of future recruitment not longer than 3 years regarding the legitimate obligations of the data controller. Your data will be stored within the abovementioned period as the end of the campaign. end of the campaign We consider that the end of the campaign is the moment of acceptance of the job offer by the candidate to whom we have proposed the position. Lufthansa Technik Sofia EOOD can provide your personal information to corporate bodies and individuals who are assigned to actions and activities relating to the selection process and in respect of any future recruitment.