Луфтханза Техник София ООД
OEM Warranty Claim Administrator

OEM Warranty Claim Administrator

София full-time

About us

Lufthansa Technik is the world’s leading provider for maintenance, repair and overhaul services (MRO) of aircraft components and engines with more than 50 years’ experience in helping the world’s leading airlines deliver top-quality products at competitive rates.
Lufthansa Technik Sofia LTD. started its operations in October 2008. The company performs heavy maintenance checks on the Airbus A320 family and Boeing B737 including B737 Classic and B737 NG.
In 2014 a new department – Lufthansa Service Center Sofia (LSCS) - was opened with the purpose of providing purchasing services exclusively to Lufthansa Technik AG. During the last 3 years LSCS has proved to be a valuable partner and is continually entrusted more activities.


Once you join our team your role as OEM Warranty Claim Administrator will be to:

- Execute and manage warranty claims on behalf of LHT to Original Equipment Manufacturers (OEM) for relevant aircraft units.
- Raise and monitor warranty claims related to repairs and modifications performed in Lufthansa Technik workshops in Germany, USA and Asia.
- Execute and manage claims for freight charges related to warranty repairs at the OEM.
- Execute and manage warranty claims for efforts related to removal and reinstallation of relevant units.
- Evaluate technical clarifications in communication with OEM, LHT engineering, LHT Customer
- Service and LHT OEM warranty Process Center.
- Re-evaluation and clarification of denied warranty claims with the OEM.
- Process credit notes and initiates related booking process with LHT Accounting department.
- Initiates escalations for open warranty claims to the Process Center for OEM Warranty and/or the Central Purchasing Department.
- Monitor and proactively communicate quality of existing warranty data or missing data with the OEM Process Center.
- Assist in continuous development and optimization of OEM warranty claiming activities as well as business operations.

The Requirements:
Our future colleagues should meet following requirements for the position

- University degree in Business Engineering or equivalent.
- Experience in material purchasing and/or aviation industry.
- Basic knowledge of supply chain processes
- Fluency in English (both written and spoken), German is an advantage
- Excellent knowledge of Microsoft tools (Excel/Word/Access/PowerPoint). Knowledge of SAP R/3 or other ERP system is desirable.
- Excellent analytical, conceptual and interpersonal skills. High level of service and customer orientation.
- Ability to generate new ideas and identify potential for improvement within his working area.
- Excellent communication skills and ability to work in a team

We offer

What you can expect:
Here, at Lufthansa Service Center Sofia we provide our employees with:

- Extensive training programs
- Friendly and open work environment
- Opportunities for personal and professional growth
- Flexible working time
- Competitive remuneration and benefits package

We are looking forward to receiving your resume in English (Ref. No: OEM)!
We highly appreciate your interest in our company and we guarantee that each application will be considered with strict attention and confidentiality. Only short listed candidates will be invited to an interview.

Accept the challenge to join us!

In connection with the current recruitment campaign for an employee for the announced position, your CV data and your contacts will be collected and recorded by Lufthansa Technik Sofia EOOD. Some of the information that you provide voluntarily is personal information and falls under the special protection regime under the Law on Personal Data Protection. We inform you and you agree that the personal data provided by you will be processed for the purposes of the current selection process as well as stored for realization of future recruitment not longer than 3 years regarding the legitimate obligations of the data controller. Your data will be stored within the abovementioned period as the end of the campaign. end of the campaign We consider that the end of the campaign is the moment of acceptance of the job offer by the candidate to whom we have proposed the position. Lufthansa Technik Sofia EOOD can provide your personal information to corporate bodies and individuals who are assigned to actions and activities relating to the selection process and in respect of any future recruitment.