Hewlett Packard Enterprise
DataCenter Administration Engineer

DataCenter Administration Engineer

Sofia full-time

Job Description

Hewlett Packard Enterprise (HPE) creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. HPE invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients. Our service excellence, with consistent globally delivered standardized services guarantees clients peace of mind, while our ability to drive innovation ensures clients a compelling strategy for the future. Now we are looking for Data Center Administration Engineer to join our dynamic and highly professional Adaptive Management Services team.

Adaptive Management Services team is a building block of HPE datacenter care portfolio and provides infrastructure monitoring and system administrative tasks for enterprise customers. The key deliverables are provided 24x7 remotely from IT Operation Centers (ITOC) following ITIL governance model.

Job tasks/responsibilities:

Deliver 24/7 strategic account support by proactively monitoring, operating and administrating customer IT Environment to ensure proper operation and availability
Control and administer hardware and operating system configurations
Supervise all customer solutions in scope
Provide leadership in technical incident and problem management and in their resolution, working closely with end customers and HPE remote and field support staff
Develop action plans to investigate and resolve complex issues/problems and clearly communicate these to engineers, customers and/or relevant managers
Act as a consultant in the service delivery
Be an active member of the Data Center Account Team
Support service transitioning, customer service tooling and design
Identify and contribute to projects to improve product support, customer satisfaction and team efficiency
Contribute to the improvement of team performance
Communicate effectively with Technical and Non-Technical stakeholders
Participate/Drive ITIL based change management, problem management, incident management
Develop and grow assigned customer account relationship

Education and experience required:

Demonstrate strong written and verbal communication skills
Excellent written and verbal English or German language
System Administrator experience (UNIX, HPUX, Windows, or Linux) or expertise in one of the following area will be considered as strong advantage: Storage and back up; Server support; Virtualization; FortiGate; IT Service Management (ITIL) experience
Experience in IT Outsourcing and Managed Services

We offer a challenging role including:

Continuous technical training and certification opportunities
Great opportunity for professional development in the IT field
Flexible working time
Part of a team that has established itself as a preferred partner for Hi-tech Services & Support throughout EMEA
Competitive remuneration package
Medical insurance
4 days additional paid leave (total: 24 days)
Food vouchers
Opportunity to use free HPE parking
Life insurance
Sport Cards
HPE badge program including various discounts for products and services
Work-life balance program including free legal, financial and psychological consultation

Thanks for taking the time to review our job, if you think it is a match to your experience and interests please apply today we are eager to learn more about you! If you know a friend who may be a fit for the job please refer them. Please, submit your application in English.

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