Plus500BOS EOOD
Customer Support Agent with Italian - emails and chat
Sofia
full-time

Customer Support Agent with Italian - emails and chat

Sofia full-time

Job Description

Plus500 is a successful global software company which offers a leading CFD trading platform. The company is public listed at the London Stock Exchange since 2013. The Group enables retail customers to trade CFDs in more than 50 countries and in more than 2,100 different underlying global financial instruments comprising equities, ETFs, foreign exchange, indices, options and commodities.

Job Definition:

• Provide information about financial instruments and services of the company;
• Respond to customer requests for installation, registration and regular operations with client’s software;
• Provide support regarding technical, trading and financial issues to customers queries by email and chat;
• Verify the request details with the customer;
• Research and answer questions and solve problems for a complete customer’s satisfaction;
• Follow up on the successful completion of each case;


Requirements:

• Fluency in the Italian language;
• Fluency in the English language;
• Good computer literacy;
• Excellent typing skills;
• Analytical and problem-solving skills;
• Ability to prioritise tasks and work with minimal supervision;
• Financial/Economic background or education will be considered as an advantage;
• Customer service experience will be considered as an advantage;
• Willingness to work on shifts;

Our offer:

• Great opportunity for professional and personal development within a fast growing company;
• Extensive training programs;
• Competitive remuneration package;
• Excellent working conditions;
• Cooperative team environment;

If you are interested in and you would like to join our team, please send your application (CV) in English via the button below

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