CRM Analyst
София
длъжност на пълно работно време

CRM Analyst

София длъжност на пълно работно време

Описание на позицията

The main tasks include:

Participation in projects for development of functionalities of the CRM system:
• Active member of the projects team, participating in all stages of the projects, including as-is analysis, vendor selection, implementation, testing, roll-out and training
• Involvement in the preparation and alignment of all projects related documents and takes responsibility for the timely delivery
• Supports the design and development of functional specifications related to processes improvement in Marketing and Segments Department, and related coordination with other company units
• Works with other UCB units to research and resolve potential issues in the projects processes

Coordination and implementation of other activities related to Retail HO units:
• Supports the practical implementation of business/service models through the branches, utilizing best Group practices and CRM principles
• Provides oversight and support of internal analysis and reporting requirements
• Analyzes and scopes the area of analysis, working with Retail segments and sales teams to clarify the level and complexity of the business analysis effort needed for the project
• Determines the level of formality required and considers options for documenting and packaging requirements based on project type, priorities and risks
• Coordinates the testing conclusions from the performed analysis
• Conducts effective reviews to improve the quality of deliverables

Knowledge and professional skills
• CRM experience
• Solid analytical/organization/presentation abilities
• Experience with analytic programming languages such as SAS / SPSS / KNIME / KXEN
• Knowledge in descriptive/predictive/prescriptive analytics
• Some basic SQL experience is an advantage
• Degree in Statistics/Mathematics/Econometrics is also an advantage
• Technical computer knowledge
• Fluent English

For more information, please contact martin@jobtiger.bg or send a CV using the online application form!

We thank all interested applicants, but we will only contact a short list of them! All applications are confidential. JobTiger is a Bulgarian online job board and licensed recruiting company (License No.2547, 08.06.2018).

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