PPD is a leading global contract research organization providing
comprehensive, integrated drug development, laboratory and
lifecycle management services. Our clients and partners include
pharmaceutical, biotechnology, medical device, academic and
government organizations. With offices in 47 countries and
approximately 20,000 professionals worldwide, PPD applies
innovative technologies, therapeutic expertise and a firm
commitment to quality to help clients and partners bend the cost
and time curve of drug development to deliver life-changing
therapies that improve health. For more information, visit
We are currently looking for professionals to join our IT Support Team in Sofia, whose primary responsibility is to provide support for different clinical systems to end users on the position of:
(Associate) Clinical Systems Support Specialist
To be successful you will have experience in an IT support centre
environment and you would be able to demonstrate strong verbal and
written communication skills in English.
You should have customer oriented approach and possess excellent organizational skills and multitasking abilities.
Having worked in an IT environment you will have a good knowledge of Microsoft Office suite applications and ability to support and troubleshoot web-based applications and software related issues.
•Working in a global team environment to troubleshoot and resolve clinical application and clinical system issues.
•Providing technical support to Investigator Site staff, Sponsor users and PPD’s Clinical Development teams;
•Performing administrative tasks such providing system accesses and granting corresponding privileges
•Working closely with life-science organizations personnel (doctors, nurses, clinical trial associates and etc.)
•Partnering with other departments within PPD’s IT division and operational departments to provide system resolutions.
•Ensuring consistency, accuracy and high quality of data input by adhering the relevant Service Level Agreements and Key Performance Indicators
•Participating in the development and regular maintenance of the internal work instructions and knowledge base articles