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Associate Clinical Systems Support Specialist, Sofia

Associate Clinical Systems Support Specialist, Sofia

Sofia full-time

About us

PPD is a leading global contract research organization providing comprehensive, integrated drug development, laboratory and lifecycle management services. Our clients and partners include pharmaceutical, biotechnology, medical device, academic and government organizations. With offices in 47 countries and approximately 20,000 professionals worldwide, PPD applies innovative technologies, therapeutic expertise and a firm commitment to quality to help clients and partners bend the cost and time curve of drug development to deliver life-changing therapies that improve health. For more information, visit

We are currently looking for professionals to join our IT Support Team in Sofia, whose primary responsibility is to provide support for different clinical systems to end users on the position of:

(Associate) Clinical Systems Support Specialist


To be successful you will have experience in an IT support centre environment and you would be able to demonstrate strong verbal and written communication skills in English.
You should have customer oriented approach and possess excellent organizational skills and multitasking abilities.

Having worked in an IT environment you will have a good knowledge of Microsoft Office suite applications and ability to support and troubleshoot web-based applications and software related issues.


Working in a global team environment to troubleshoot and resolve clinical application and clinical system issues.

Providing technical support to Investigator Site staff, Sponsor users and PPDs Clinical Development teams;

Performing administrative tasks such providing system accesses and granting corresponding privileges

Working closely with life-science organizations personnel (doctors, nurses, clinical trial associates and etc.)

Partnering with other departments within PPDs IT division and operational departments to provide system resolutions.

Ensuring consistency, accuracy and high quality of data input by adhering the relevant Service Level Agreements and Key Performance Indicators

Participating in the development and regular maintenance of the internal work instructions and knowledge base articles

Requirements and necessary skills

Interest and motivation to develop in the field of healthcare information technology and system support

Basic knowledge of Oracle based Remote Data Capture systems and/or Medidata Rave software will be considered as an advantage but not mandatory

Experience with Microsoft Office suite including MS Outlook, Word, Excel, and Power Point.

Ability investigate and resolve problems with software applications

Excellent verbal and written communication skills in English

Outstanding customer service skills are required

Excellent organizational skills and multitasking abilities

Flexibility to work on shifts
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