Astrea Recruitment is a company in the Human Resources field.
Our goal is to find the most appropriate individuals for our business partners.
For one of our clients - one of the top business process outsourcing companies in the world - we are looking for - Email Customer Support Specialist.
This position handles a high volume of in-bound emails with complex issues and resolving customer concerns.
Essential Duties and Responsibilities:
* Provides customer service to customers and clients via e-mail or chat;
* Maintain compliance issue emails/reports and system queues as per compliance requirements;
* Supply customer research, coordinate resolutions and determine additional steps that may be required to maximize customer satisfaction;
* Assist with reporting and tracking activities, account setup processing and on-line services setups, as needed