Електросфера ЕООД
50 - 300 служителя Кандидатстване
Technical Support Specialist - Night Shifts
София
длъжност на непълно работно време
От 1000 до 1500 лв.

Technical Support Specialist - Night Shifts

София длъжност на непълно работно време От 1000 до 1500 лв.

За нас

Antelope Audio designs, manufactures and markets professional digital audio equipment. The company has been steadily growing and at this point we are looking for an experienced Technical Support Specialist to join our team. Our clients include Warner Brothers, Universal Studios, Sony Music and stars like Rihanna, Jay-Z, Korn, Dusty Kid, Wu Tang and Andrea Bocelli.

As part of the technical support team you will work directly with our customers to answer their technical questions and you will be responsible for solving technical support tickets, chat and phone inquiries received by industry professionals based in Europe, USA and Japan.

Отговорности

Your challenges will be:

• Responsible for providing technical support in a timely, consistent and courteous manner to all customers in the process of devices integration of the company products, through phone, live chats, e-mail and remote sessions and on demand within the night shift 00:00 h. - 04:00 h.;
• Responsible for diagnosing and resolving customers’ technical cases by questioning techniques and through the use of remote diagnostics;
• Assisting customers by giving correct resolutions in a clear, concise and courteous manner;
• Supporting Commercial department by providing pre-sales consultations;
• Troubleshooting customer cases;
• Escalating customer cases to the respective line departments and following through to completion;
• Providing after sales support.

Изисквания и необходими умения

If you have:

- Exceptional level of English (B2 high/ C1);
- Knowledge of CRM systems;
- General knowledge of the major DAWs (advanced level for at least 2 of them);
- Experience with audio interfaces;
- Basic level of studio environment experience and/ or media;
- Affinity to music and audio technologies;
- Skills in the after sales customer service field.

Ние Ви предлагаме

Then we would be more than happy to welcome you on board and offer you:

- Opportunity to work for top 5 world-leader in digital audio technology;
- Friendly work environment in a team of highly skilled and motivated people;
- Brand new, spacious, centrally located building near metro and bus-stops;
- Leading medical, dental and social benefits;
- Flat, agile, bureaucracy-free management structure.
Teleperformance Greece