Astrea Recruitment
Email Support Specialist with Italian and English
Plovdiv
full-time

Email Support Specialist with Italian and English

Plovdiv full-time

About us

Astrea Recruitment is a company in the Human Resources field.
Our goal is to find the most appropriate individuals for our business partners.

For one of our clients - one of the top business process outsourcing companies in the world - we are looking for - Email Support Specialist with Italian and English.
This position handles a high volume of in-bound emails with complex issues and resolving customer concerns.

Responsibilities

Essential Duties and Responsibilities:
* Provides customer service to customers and clients via e-mail or chat;
* Maintain compliance issue emails/reports and system queues as per compliance requirements;
* Supply customer research, coordinate resolutions and determine additional steps that may be required to maximize customer satisfaction;
* Assist with reporting and tracking activities, account setup processing and on-line services setups, as needed

Requirements and necessary skills

Requirements:
* Proficiency in Italian -C1 level;
* Good English;
* Ability to work with others to resolve problems, handle requests or situations;

We offer

Our client offers:
* Excellent salary and bonus scheme;
* Full-time assignment,
* Professional growth;
* International working environment.

If you meet our requirements and you are interested in the position, please send your CV.

All the information is protected by the Commision for the Protection of Personal Data
(Astrea Recruitment. - reg No 1809).
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