Logical Recruitment Partners
Inbound Customer Service Agents
Варна
длъжност на пълно работно време
От 500 до 1000 лв.

Inbound Customer Service Agents

Варна длъжност на пълно работно време От 500 до 1000 лв.

За нас

Working for a leading business services company. We focus on customer engagement and improving business outcomes for over 450 global clients across many continents. Our 100,000+ staff deliver technology-infused, omni-channel customer experience management, marketing optimization, digital, consulting, analytics and back office solutions in 40+ languages from 125+ delivery centres.

We serve automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; and energy and public-sector clients.

We are looking to hire Customer Service Professionals to work for the world's largest travel site, enabling travellers to unleash the full potential of every trip.

Offering advice from millions of travellers and a wide variety of travel choices and planning features with seamless links to booking tools that check hundreds of websites to find the best hotel prices.

Отговорности

Handle inbound calls consistently meeting and maintaining our standards and goals;
• Ability to provide expert advice and accurate information to customers regarding the website, booking challenges, and changes/cancellations to existing reservations;
• Negotiate and troubleshoot as necessary in order to satisfy the customer need;
• Resolve calls and only escalate when all options have been exhausted;
• Promote company’s services and provide the best solution for each client within policy guidelines; ;
• Follow company guidelines while thinking quickly and outside the box to offer solutions to meet the customer’s needs;
• Maintain confidentially of guest information and pertinent owner / property data;
• Provide clear and concise documentation of all cases;
• Make outbound calls to customers to follow up on a variety of issues;
• Work effectively and concisely within a larger global team to meet company goals;
• Maintain positive attitude at all times.


Изисквания и необходими умения

We are looking for energetic, customer-oriented professionals to join our global team. You will interact daily with customers via phone and e-mail and you will deliver a consistent level of outstanding service, ensuring resolution and adding value to the customers’ experience that continually exceeds their expectations.

Responsibilities:



• Handle inbound calls consistently meeting and maintaining our standards and goals;
• Ability to provide expert advice and accurate information to customers regarding the website, booking challenges, and changes/cancellations to existing reservations;
• Negotiate and troubleshoot as necessary in order to satisfy the customer need;
• Resolve calls and only escalate when all options have been exhausted;
• Promote company’s services and provide the best solution for each client within policy guidelines; ;
• Follow company guidelines while thinking quickly and outside the box to offer solutions to meet the customer’s needs;
• Maintain confidentially of guest information and pertinent owner / property data;
• Provide clear and concise documentation of all cases;
• Make outbound calls to customers to follow up on a variety of issues;
• Work effectively and concisely within a larger global team to meet company goals;
• Maintain positive attitude at all times.

Ние Ви предлагаме

Relocation Package

If you are relocating, you will have the below support from the client.

One-way flight ticket reimbursed
7 nights and 7 days hotel accommodation, including breakfast
A team will help find suitable accommodation
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