Astrea Human Resources was found in 2007 with one principal mission
– to be different. We transformed this vision into a key driver of
our efforts to be always available when our clients or partners
need us to advise and guide them in taking important decisions.
Our partners are increasing continuously and their satisfaction is the best business card for us.
For one of our clients – IT global leader - we are looking for Technical Support Specialist with German.
We are looking for energetic, passionate, motivated self-starters who aspire to be successful business leaders to join a great Technical Support team.
Essential Duties and Responsibilities:
* Provide technical support via voice, email & chat;
* Become a focal point for Tier 1 technical issues for clients and make sound decisions quickly;
* Provide ongoing, regular updates to customers to keep them apprised of progress toward problem resolution;
* Build strong partnerships with clients and establishing yourself as a trusted advisor;
* Analyzing customer feature requests and forwarding them for higher level escalations.