Easy Consult has stood for quality and innovation on the Bulgarian
Human Resources Solutions market with uncompromised recognition
A BPO company, leader in the industry, is currently on the look for new members to their excellent customer support team. Customer Support Agents who can assist clients with product issues and help to maintain a high customer retention level.
If you are communicative and fluent in one of the following languages – Dutch, Portuguese, Italian or Polish, they are searching for you.
Customer Support Agent will be responsible for taking incoming calls from our customer base and addressing customer product issues and concerns with the company. The successful candidate will be required to develop a comprehensive understanding of our customer service policies and know when issues need to be escalated to the management staff for resolution.
• Answering customers’ questions via phone, e-mail, chat;
• Helping them to solve a problem when there is one;
• Keeping a positive relationship with customers to ensure upmost satisfaction;
• Monitor the customer satisfaction levels and develop methods for increasing them.