Role: French speaking Customer Service Advisors

Employment: Permanent

Salary: 900 to 950 Euros per month

Location: Varna, Bulgaria



Working for a leading business services company. We focus on customer engagement and improving business outcomes for over 450 global clients across many continents. Our 100,000+ staff deliver technology-infused, omni-channel customer experience management, marketing optimization, digital, consulting, analytics and back office solutions in 40+ languages from 125+ delivery centres.

We serve automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; and energy and public-sector clients.

We are looking to hire Customer Service Professionals to work for the world's largest automotive hire company.

Offering advice and customer service support to the French market.

Description:

We are looking for energetic, customer-oriented professionals to join our global team. You will interact daily with customers via phone and e-mail and you will deliver a consistent level of outstanding service, ensuring resolution and adding value to the customers’ experience that continually exceeds their expectations.

Requirements:

• High school, college or university degree;
• Excellent customer care skills;
• Fluency in French;
• Fluency in English;
• Strong technical skills and computer knowledge, including all MS Office applications;
• Excellent listening skills;
• Strong problem solving skills/ability to empathise with customer;
• Strong verbal and written communication skills;
• Excellent interpersonal skills with ability to positively influence others.
• Ability to effectively multi-task during and after calls and follow through in a timely manner;
• Strong organisational skills with ability to effectively manage competing priorities;
• Strong attention to detail;
• Ability to work independently and in a team, anticipate problems and suggest solutions;
• Experience in a multinational environment is an advantage;
• Willingness and ability to adapt to change in a constructive manner.


What we could offer you?



We provide a clear path to career development and offer support, advice, and coaching every step of the way. Some of our other benefits include:
• Competitive salary;
• A bright, modern and exciting place to work, with excellent staff facilities;
• Performance related pay;
• Voluntary Medical plan;
• Life insurance;
• Annual reward and recognition events;
• Holiday pay;



Relocation Package

If you are relocating, you will have the below support from the client.

One-way flight ticket reimbursed
7 nights and 7 days hotel accommodation, including breakfast
A team will help find suitable accommodation


If you are interested, please contact Sam on +447801567205