Compliance / Customer Support with English

Compliance / Customer Support with English

Sofia full-time

About us

MAPX LTD is one of the biggest growing Marketing agency for Forex Trading Company on the Capital market. Supporting platform is a global online Forex broker, which offers some of the tightest spreads in the market for Forex trading, through its in and user-friendly trading platform, based on the web. We are one of the best leading investment advisor, specializing in personal wealth management and growth. Our clients are our top priority, and form the core of our business policies.
We are looking for a person with fluent English, previous experience as Compliance and Customer Support in Forex!!
Candidates with background experience more than one year would be considered with higher priority!


Your Duties:
Proactive communication with customers to increase customer retention and value.
Build and maintain relationships with clients.
Keep close communication with upper management and follow up with upcoming cases.
Discuss financial markets and major factors and make connection between them.
Updating record database and gathering required information/documents from customers.
Verifying customer details and keep track record via CRM, KYC and other reports.
Handling customers accounts, solving account problems and providing information via emails, telephone and on-line chat.

Requirements and necessary skills

The ideal candidate has:
Excellent English verbal and written, native speaker level.
Other languages would be considered as a big advantage.
Previous working experience as a Customer support and Compliance minimum 1year!
Previous experience and knowledge regarding Certification, Licensing regimes, Data protection, Forex, Equities, CFDs and other financial products.
Proficiency in MS Office, particularly Excel.
Able to think outside the box and have the desire to pull out all the stops to solve issues.
Excellent computer skills.
Past sales experience is a plus.

We offer

What we offer?

- Big attractive base salary.
- Full time position - 5 days a week.
- Sport Thursday (Football) + catering in the office.
- Paid Vacations, Holidays & Team buildings.
- Special educational program for the first month.
- Other social benefits Multisport card.
- Variety of different food and drinks in the office.
- Abroad training for personal development with mutual benefits.
- Opportunities for growth to a higher position in the Company.

If You qualify, to the upper requirements, we will be waiting for your CV - IN ENGLISH ONLY!