Astrea Recruitment is a company in the Human Resources field.
Our goal is to find the most appropriate individuals for our
business partners.
For one of our clients - one of the top business process
outsourcing companies in the world - we are looking for - Email
Customer Support Executive ( Night Shifts) with Dutch, Spanish,
Slovakian, Hungarian, Czech.
This position handles a high volume of in-bound emails with complex
issues and resolving customer concerns.
Essential Duties and Responsibilities:
* Provides customer service to customers and clients via e-mail or
chat;
* Maintain compliance issue emails/reports and system queues as per
compliance requirements;
* Supply customer research, coordinate resolutions and determine
additional steps that may be required to maximize customer
satisfaction;
* Assist with reporting and tracking activities, account setup
processing and on-line services setups, as needed.
