Logical Recruitment Partners
German Gaming Support Advisors
Varna
full-time internship position
Between 1500 and 2000 bgn

German Gaming Support Advisors

Varna full-time internship position Between 1500 and 2000 bgn

About us

Join a company where you can grow and develop in your career!

This award-winning customer service outsourcer employees 250,000 customer service agents in over 200 locations, across the world.

Representing over 650 of the worlds most recognisable brands, in technology, fashion, automotive and gaming. Offering customer support in 42 different European languages

Responsibilities

We are looking for German speaking energetic, customer-oriented professionals to join our global team.
You will interact daily with German speaking customers via e-mail .

• To handle PC/Console gaming issues by providing solutions to the gamer’s cases via email;
• To handle the communication with the gamers in a professional manner, taking ownership of their cases, and deliver an exceptional customer experience with every interaction;
• To provide accurate, valid and complete troubleshooting by following the right processes and using the right tools;
• To contribute positively towards the achievement of individual and team performance targets, Service Levels, and Customer Satisfaction Surveys;
• To develop a deep knowledge of our client’s products and process;
• To support the extended teams, new projects and the wider business as and when required;
• To show flexibility to work shifts as needed with an understanding for the demands of the business and our clients.

Requirements and necessary skills

• To be fluent in German and advanced in English;
• To be an active gamer and familiar with both PC and Console gaming;
• To be proficient in troubleshooting technical issues in a Hardware/PC/Console environment;
• To have a good understanding of social media activity, Facebook, Twitter, YouTube, and Gaming Forums/Communities;
• To have a friendly personality and be a team player;
• To be self-motivated and able to work proactively.

We offer

We provide a clear path to career development and offer support, advice, and coaching every step of the way. Some of our other benefits include:
• Competitive salary;
• A bright, modern and exciting place to work, with excellent staff facilities;
• Performance related pay;
• Voluntary Medical plan;
• Life insurance;
• Annual reward and recognition events;
• Holiday pay.


Relocation Package

If you are relocating, you will have the below support from the client.

One-way flight ticket reimbursed
7 nights and 7 days hotel accommodation, including breakfast
A team will help find suitable accommodation

Zaplatomer.bg