Logical Recruitment Partners
Polish Customer Services Agent
Sofia
full-time
Between 1500 and 2000 bgn

Polish Customer Services Agent

Sofia full-time Between 1500 and 2000 bgn

About us

Do you like cars?
Is your written and spoken Polish on excellent level?
Is your English intermediate level?
Why not join us in Sofia in Bulgaria?
This is a fantastic opportunity to join a Global Enterprise Customer Service assistance company. With more than 100,000 plus employees worldwide. They are present in more than 5 continents 41 countries, covering 42 different European languages. Covering automotive, banking, consumer electronics, healthcare, Insurance, and technology to name a few. They are at an exciting time of development, having acquired new contact centres they are in a position grow their already successful customer service team.

Responsibilities

Deliver a high level of customer service by:
• Using empathy/positive language when answering questions while they’re browsing our website.
• Helping each customer find their ideal car.
• Spotting opportunities to provide information that your customer may require at a later stage.
• Dealing with requests between booking and pick-up.
• Conducting post-travel investigations after the rental has finished.
• Consistently create encouraging experiences for our customers, whether they’re booking online/over the phone.
• Resolving any issues that customers may encounter during renting a car.

Requirements and necessary skills

• Is able to communicate freely in Polish via phone, email, chat or social media.
• Is passionate for providing the best customer service
• Takes ownership of their work and multi-tasks well
• Is a problem solver and is able to flex to different customer profiles

We offer

In return for your hard work and dedication, you will receive excellent training where you will join their training academy in order to fulfil your career aspirations, whether it is to move in to a marketing role, training or even management, they are committed to your personal development.
As well as an excellent salary of 850-900 Euro per month.
A relocation package to move you as quickly as possible to your dream job




You will be working on 8-9 hours shift during this times:

Monday to Friday - 09:00-23:00
Saturday to Sunday - 09:00-21:00
Zaplatomer.bg