Logical Recruitment Partners
Spanish Speaking Technical Support
София
длъжност на пълно работно време
От 1500 до 2000 лв.

Spanish Speaking Technical Support

София длъжност на пълно работно време От 1500 до 2000 лв.

За нас

This is a fantastic opportunity to join a Global Enterprise Customer Service assistance company in Sofia Bulgaria. With more than 100,000 plus employees worldwide. They are present in more than 5 continents 41 countries, covering 42 different European languages. Covering automotive, banking, consumer electronics, healthcare, Insurance, and technology to name a few. They are at an exciting time of development, having acquired new contact centres they are in a position grow their already successful customer service team.

The Welcome and Support Centre (WSC) provides technical support and replacement parts logistic support for one of Concentrix’s major customers. WSC customer solution representatives (CSR) will be the first line of contact for customers with technical problems or requiring replacement parts. The primary contact method is telephone, but CSR also have to respond to written requests for support via e-mail, internet and in some cases fax.

Spanish/Espanol/ispanski/espanola/espanol

Отговорности

• Providing 1st line of the support to customers in Spanish via phone or email or ticket system in Spanish.
• Validate customer service entitlements.
• Provide Hardware and Software Telephone support with a goal to meet set targets consistently.
• Assume responsibility and ownership for all relevant customer queries.
• Escalate calls that cannot be resolved locally, as appropriate.
• Positively manage internal relationships.
• Contribute positively towards the achievement of performance targets in all aspects of the teams’ activities.
• Use and improve Knowledge Bases through feedback.
• Ensure through team work that all Service Level Agreements (SLAs) are met consistently.

Изисквания и необходими умения

Excellent written and spoken Spanish

Ние Ви предлагаме

In return for your hard work and dedication, you will receive excellent training where you will join their training academy in order to fulfil your career aspirations, whether it is to move in to a marketing role, training or even management, they are committed to your personal development.
As well as an excellent salary 850-950 Euro per month.
A relocation package to move you as quickly as possible to your dream job is available.

You will be working on 8-9 hours shift during this times:

Monday to Friday – 08:00-19:00
Zaplatomer.bg