PFSweb, Inc.
Senior Business Analyst
Sofia
full-time

Senior Business Analyst

Sofia full-time

About us

About Us:

PFS is a leading Global Commerce Service Provider, enables brands and specialty retailers to achieve their commerce goals. As an eCommerce solutions provider, we combine consulting, agency, technology, and operations to deliver unique and branded customer experiences, creating Commerce Without Compromise. PFS employs more than 2000 professionals and view our people as our greatest competitive advantage. We are a dynamic, high-growth, full service commerce and multichannel outsourcing solutions provider looking for the best and the brightest to work in our fast paced, entrepreneurial team environment.
For our growing office in Sofia, Bulgaria we are recruiting talents to join us:

Responsibilities

The Senior Business Analyst is responsible for providing support for one or several PFS Clients programs within the Client Services team to ensure smooth operations and the development of our clients business. His/her activities are divided over 3 main pillars: Client Relationship, Operational Management and Financial Management. He/ She acts as a primary day to day contact person both internally and externally for all Operational and Financial related topics. He/She acts as super analyst in order to autonomously drive resolution of complex issues and analysis.

Key Responsibilities:

Operational Management

He/she is responsible to ensure smooth operations on a day to day basis. This requires:
The ownership, analysis, assistance and follow-up of operational issues until resolution (including end consumer complaints escalated by the Customer Service Team Leader)
Actively take part in meetings (and lead them) when it concerns the daily activities improvements
The ability to understand and use the PFS back office tools like the ERP system JDEdwards and the associated reporting tools
The understanding of the overall PFS end2end solution from both a technical and functional standpoint
He/she is responsible of reporting the various business key metrics for the clients programs. He/she will assist the Business Manager in preparing the QBRs. Business metrics include (but not limited to):
Service level agreement and performance analysis;
Operational metrics;
Stock availability reporting;
Performance indicators of e-commerce front-end and web analytics
Return on investment analysis;
Forecasts;
Sales figures.

Client Relationship

The Senior Business Analyst helps the Business Manager on a day to day basis nurturing the good relationship with the PFS clients. He/she:
Communicates directly with clients the issues detected and their status and resolution
Builds a strong relationship with the clients, through effective collaboration and communication with the various clients team members
Identifies clients business opportunities for both PFS and the clients through creativity, proactivity, deep analysis and understanding of the client business processes

Financial Management

The Senior Business Analyst understands the financial implications of the various PFS activities. It comes by:
Preparing and analyzing the Bi-Weekly forecast updates
Leading the validation of the weekly flash invoices. Making the necessary analysis until resolution in case of discrepancies. Liaising with accounting department and with the client.
Preparing the monthly PFS invoice
Understanding of the key P&L Client Financial metrics:
Sales revenue
PFS Service fees
PFS Margin

Requirements and necessary skills

Skills/Experience/Profile

Master or Bachelor degree in Business, Digital or commerce;
Fluent in English both verbally and in writing;
5 years experience in Account Management and/or Support;
Excellent communication skills with internal and external clients (executive level);
Good knowledge of the Microsoft tools (Access, Excel, Outlook) and knowledge of an ERP system (SAP, Axapta);
Digital knowledge using a content management system (CMS) and/or e-commerce platform (eg. Magento, Joomla, Boutique builder, Demandware, ATG, Intershop, Hybris, IBM websphere, )
Analytic and rigorous;
Understanding of finances;
Flexible; Pro-active; Multi-task; Tactical
Customer minded and service orientated; Able to manage escalations;
Curious, creative and can think out of the box;
Open to feedback; Team player; Resistant to stress;
Leadership attitude;
Project Management skills;
Public speaking skills; Able to lead PFS QBRs;
Able to adapt to changes and manage conflicts;
Able to identify upselling opportunities.

We offer

What we offer:

Very competitive salary
Work for international company having office all over the world
Work with the largest global brands and retailers
Options for career development
Social & other benefits
Friendly atmosphere
Work life balance

How would you like to be part of a culture that embraces your talents and provides the self development tools you need to meet your career goals? Get ready to kick start your career with PFS!

Apply now and send your resume in English via Apply button. We thank all interested applicants, but only short listed will be contacted. All applications will be treated in strict confidentiality
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