This is a fantastic opportunity to join a Global Enterprise
Customer Service assistance company in Sofia Bulgaria. Excellent
opportunity for Spanish speaking person, working for organisation
with more than 100,000 plus employees worldwide. They are present
in more than 5 continents 41 countries, covering 42 different
European languages. Covering automotive, banking, consumer
electronics, healthcare, Insurance, and technology to name a few.
They are at an exciting time of development, having acquired new
contact centres they are in a position grow their already
successful customer service team.
The Welcome and Support Centre (WSC) provides technical support and replacement parts logistic support for one of Concentrix’s major customers. WSC customer solution representatives (CSR) will be the first line of contact for customers with technical problems or requiring replacement parts. The primary contact method is telephone, but CSR also have to respond to written requests for support via e-mail, internet and in some cases fax.
• Excellent written and spoken level of German.
• Fluent written and spoken level of English.
• Providing 1st line of the support to customers in Spanish via phone or email or ticket system in German.
• Validate customer service entitlements.
• Provide Hardware and Software Telephone support with a goal to meet set targets consistently.
• Assume responsibility and ownership for all relevant customer queries.
• Escalate calls that cannot be resolved locally, as appropriate.
• Positively manage internal relationships.
• Contribute positively towards the achievement of performance targets in all aspects of the teams’ activities.
• Use and improve Knowledge Bases through feedback.
• Ensure through team work that all Service Level Agreements (SLAs) are met consistently.
German/ Germany/ DACH/Deutsch/