Pontica Solutions
50 - 300 служителя Кандидатстване
Quality Assurance Agent with English
София
длъжност на пълно работно време

Quality Assurance Agent with English

София длъжност на пълно работно време

За нас

Pontica Solutions is a Stevie® award-winning BPO company that offers great opportunities for young professionals. We have managed to create a sustainable and people-oriented team and to concentrate our expertise in quality. For one of our clients, we are seeking for an ambitious and determined person who wants to act as a QA agent and develop a successful career in the client services.

Отговорности

Monitor the phone calls of the conversion teams against specific procedures and regulations.
Prepare regular reports on the team’s quality and share analysis with the managers.
Liaise with the team managers for any quality issues.
Provide feedback to sales agents and to the respective team managers.
Support other Quality Assurance initiatives as required and assigned.
Receive full training regarding specific procedures and regulations.
Communicate with the main QA team, based outside of Sofia.

Изисквания и необходими умения

Customer service experience and fluency in English is a must.
Quality Assurance experience will be considered a huge advantage.
Ability to track and complete multiple priorities in a dynamic environment.
Strong interpersonal, organizational and analytical skills.

Ние Ви предлагаме

An attractive remuneration.
Full training covered by the company.
Additional health insurance and other social benefits. Exclusive discounts & offers.
Open-minded management team promoting innovation, personal and professional development.
Employee referral bonuses.
Fixed-working hours (Monday-Friday).
Permanent employment; full-time.
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