Excellent opportunity for Polish Speaking Customer Service Advisor
based n Sofia Bulgaria that is interested in cars and cars related
matters. This is a fantastic opportunity to join a Global
Enterprise Customer Service assistance company. With more than
100,000 plus employees worldwide. They are present in more than 5
continents 41 countries, covering 42 different European languages.
Covering automotive, banking, consumer electronics, healthcare,
Insurance, and technology to name a few. They are at an exciting
time of development, having acquired new contact centres they are
in a position grow their already successful customer service
Our ideal candidate
• Takes ownership of their work and multi-tasks well
• Is a problem solver and is able to flex to different customer profiles
Deliver a high level of customer service by:
• Using empathy/positive language when answering questions while they’re browsing our website.
• Helping each customer find their ideal car.
• Spotting opportunities to provide information that your customer may require at a later stage.
• Dealing with requests between booking and pick-up.
• Conducting post-travel investigations after the rental has finished.
• Consistently create encouraging experiences for our customers, whether they’re booking online/over the phone.
• Resolving any issues that customers may encounter during renting a car.